To begin my working career, I started at McDonald’s at the age of 15. Through school and university, I worked my way up the ranks to eventually become a Shift Supervisor, having gone through McDonald's world-renowned leadership training program. During my University studies, where I graduated with two degrees with Distinction, I was able to undertake a year-long internship within the NSW Swifts organisation, where I was able to engage primarily with the consumer team, which involved membership and ticketing databases as well as sales. During the internship, I was also able to be exposed to other areas of the business, helping the events team on Gamedays, as well as the corporate partnerships team with setup of their events and partners activations. I was also able to conduct a few community visits to expose me to the community side of the club. After graduating from university the second time and completing my internship, I was not long after offered a permanent full-time position within the NSW Swifts Consumer team as the Ticketing and Membership Coordinator, where I was able to have more direct day-to-day control over the consumer operations of the Swifts with their membership and ticketing operations from Pre-season events, to member functions, to Game-day operations. Now I am looking for my next adventure in sport to develop my skills further.

Within my time and role at the NSW Swifts, I was part of a team that broke the Membership record two times, once last year and again in 2026. When the record was broken this year, the expectation was to break it by the end of the season, however, we were able to do this before round 5 of the competition.

I was also part of the team that sold the largest netball crowd in the preseason doubleheader, where the Swifts and Giants both played back-to-back at Qudos Bank Arena. Those are my proudest highlights in delivering KPI's.

I have experience with managing membership and ticketing operations via CRM software (Archtics) and Ticketmaster (TM Sales / TM1). I also managed the club’s inbox and inbound calls for enquiries about ticketing and memberships, delivering customer support, resolving enquiries and managing ticket requests and allocations. I also executed numerous outbound sales campaigns for memberships and ticketing. I supported match day operations and executed fan engagement events and experiences to enhance member satisfaction and attendance. I also coordinated internal processes and fulfilment logistics whilst collaborating with internal teams, other clubs, club partners and Netball Australia to optimise operations and performance.

I also have experience leading a team to achieve set KPI's by enforcing policies, procedures and performance standards to ensure consistent, high-quality outcomes. I have also been trained to effectively multitask and adapt to dynamic environments, balancing operational demands and customer interactions.

All Microsoft Office programs, particularly Excel and Word.

CRM management software Archtics, TM1 (TM Sales), Ticketmaster, and Ticketek systems.

I have graduated with Distinction from the University of Technology Sydney for a:

Bachelor of Public Health alongside a Bachelor of Sports and Exercise Management. I also have a valid Working with Children check.

Signing up to SportsGrad has been a major step in working on my presence within the sporting industry. Otherwise, my work with the NSW Swifts helped me to create relationships with people either still there or who have moved on to other adventures within the industry, so having those connections to lean on and ask questions has been a valuable step.

I have also tried to apply to any roles that become available to get my name out there and get as much experience as possible, even when being knocked back for roles, asking for feedback and ensuring my resume is considered for future opportunities.

I do need to work on my presence on LinkedIn and making connections with people to create relationships that will help me in the future.

I thrive in a supportive, positive environment. One where the pressure is on but I know people have my back and are willing to train me and show me the steps to completing tasks so that I can stand on my own with confidence after time.

I also do thrive in fast-paced environments.

One of the biggest examples of resilience within my life was balancing full-time university studies with part-time work and my internship with the NSW Swifts. Whilst completing my Bachelor of Sports and Exercise Management, I continued working as a shift supervisor at McDonald's up to 5 times a week with overnights occasionally, whilst also completing multiple office and game days for the NSW Swifts.

Juggling study, work, and professional commitments required strong organisation, adaptability, and perseverance. There were times when deadlines, shifts, and events all overlapped, but I stayed focused by planning ahead, communicating effectively, and remaining committed to my goals.

This taught me that resilience isn't just about overcoming setbacks, its also about consistently showing up, adapting to challenges and continuing to perform at a high standard.

I am a massive sports fan, of all sports and leagues, so watching and being involved in sport is something I enjoy in and out of work.

I play baseball on the weekends and try to engage in midweek sports such as Oz Tag when possible.

I also love my video games, having grown up with gaming consoles all my life, whether it be Call of Duty or FIFA, I become engrossed in that hobby.

Otherwise, I'm a massive family man, I love spending time with my friends and family doing all sorts of things.

One that I saw in person was the State of Origin Decider in 2019 when Tedesco scored in the corner in the dying seconds. I was in that corner when he scored, the entire stadium went crazy, and the atmosphere was incredible. Something I will never forget.

I would say a long trip around Europe to see all the wonderful cultures and sights it has to offer. Whilst being there, being able to experience some sporting events such as watching Manchester United and FC Barcelona live.

Otherwise, my other choice is a month in Japan as there is so much to see and do there. I have been once and am desperate to go again.

Either Jason Ryles or Craig Bellamy, having both been players turned coaches, it would be interesting to get an insight into the transition and how things work. How they think on a day-to-day basis and what the challenges are.

Purely a fun one would be Andrew and Matthew Johns, the way they see and speak about the NRL is mesmerising.

I have occasionally listened to The High Performance Podcast, which has helped me think about and develop resilience, mindsets and performance. It helped show me that high performance is built through consistency rather than big moments.

The podcast features conversations with elite athletes, coaches, and business leaders.

Living in Sydney, open to travelling for work all across Australia.

Positive management style and a position where development and growth opportunities are clear.

Dan Rafin, NSW Swifts: "Great work Lach. Was always a good day when you came in! You deserve all the credit for the hard work and attitude you poured into your placement. Looking forward to watching you progress"

Sarah Wheeler, NSW Swifts: "It was an absolute pleasure having you as part of the team this season! Your dedication, enthusiasm, and willingness to learn truly stood out, and we’re so proud of everything you contributed throughout your internship. Wishing you all the best in your future in sport, you’ve got a bright path ahead!"

What qualities make someone successful in your organisation?

What does career progression typically look like for someone starting in this role?

What opportunities are there to learn from different departments or projects?

What are the biggest challenges your team is trying to solve over the next 12 months?

How do you support professional development and ongoing learning?

How would you describe your team culture?

What projects are you most excited about over the next year that someone in this role could be involved in?

If you could give one piece of advice to someone starting here, what would it be?